Cancellation policy

Cancellation Policy for mescreen™

Order Cancellation Window

You may cancel your order for a full refund to your original payment method, provided the order has not yet been processed or shipped.

- Cancellations must be requested before 2:00 PM (local time) on the same business day the order was placed
- Orders placed after 2:00 PM may still be canceled same day if operational capacity allows, otherwise cancellation is not guaranteed once processing begins

Once your order has been processed or shipped, you can no longer cancel it. Instead, you will need to follow our standard Return & Refund Policy.

How to Cancel an Order

To request a cancellation, contact us immediately with your order number:

Email: info@mescreen.com
Phone: 800-397-0670

We recommend calling for time-sensitive cancellation requests, as email responses may take longer.

Cancellation Confirmation

- If your order has not yet been processed, we will confirm cancellation and issue a full refund to your original payment method
- Refunds typically appear within 5-10 business days, depending on your bank or payment provider
- You will receive a confirmation email once your cancellation and refund have been processed

Order Already Shipped

If your order has already shipped before you requested cancellation, we are unable to cancel it. In this case, you may return the unused, unopened kit according to our Return & Refund Policy.

Please refer to our Return & Refund Policy for eligibility, timelines, and instructions.

Subscriptions & Recurring Orders (if applicable)

Subscribe & Save

Subscribe & Save sets up your kit on a repeat schedule so you retest automatically. You can skip or cancel anytime.

Plans and pricing

Subscribe & Save is optional. You can buy a single kit at the one-time price without subscribing.

What each delivery includes
Each delivery includes [the same items as a one-time purchase: an at-home sample collection kit, laboratory analysis of 13 mitochondrial measures plus your mescore™, a personal report and a one-on-one expert consult]. US orders include a prepaid return label. International customers pay their own return shipping, as described in our Shipping Policy.

Billing

• Your first kit is charged at checkout at your plan's price.

• Each renewal is charged automatically to your saved payment method [on the day your next kit is processed for shipping].

• Shipping is calculated at checkout and [charged with each renewal]. Taxes, duties and import fees for international orders are not included.

• Subscriptions renew until you cancel.

Skip, change or cancel
You can skip a delivery, change your plan or cancel anytime. To do this, sign in to your account or contact us at info@mescreen.com or +1 (800) 397-0670. To stop the next charge, make the change before your next renewal date. Charges already processed follow our Return & Refund Policy.

Non-Cancelable Items

The following cannot be canceled once processing has begun:

- Kits that have entered the shipping fulfillment process
- Orders that have already been handed off to the carrier
- Digital or downloadable products (if applicable)

Contact Information

For cancellation requests or questions, please contact us:

Business Name: mescreen™
Corporate Entity: Verséa Discovery, Inc.
Physical Address: 603 E Cass St, Tampa, FL 33602, United States
Customer Support Phone: +1 (800) 397-0670
Customer Support Email: info@mescreen.com
Hours of Operation: Monday – Friday, 9:00 AM – 6:00 PM EST

Last Updated: 2026